A. The time Products are exchanged / returned
- Within 5 days from the date customers receive the products. After 5 days we will not process any requests for return and exchange.
B. Buyer may only apply for the refund and/or return of the Item in the following circumstances:
- The Item has not been received by Buyer;
- The Item was defective and/or damaged on delivery;
- Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
- The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item
C. Return conditions
- The product is intact, with all labels, whole bales, sealed according to the original specifications, unless the product is defective or damaged or has no full labels, no longer intact or is loss of sealing, depending on each specific case, during transportation).
- The product is not dirty, has no strange smell, has no signs of being used, depending on the specific case, based on certification of Bestcare.info.
- The Customer must prove that the Customer has purchased the product at Bestcare.info we require a receipt or proof of purchase.
- The product is full of accompanying gifts / promotional gifts (if any)
D. Contact us to exchange and return defective products
What to do when detecting defective products (wrong specification set) to return.
Customers are obliged to check goods before receiving goods.
- Case 1: If the product is damaged outside that is visible to the naked eye (such as wrong quantity, information, product model; the goods are not intact, have no labels or seals …): the customer must immediately notify the delivery party. . store and “DO NOT ACCEPT THE PRODUCT“, then notify the sales staff of Bestcare.info. To be resolved, send new products to customers immediately.
- Case 2: If, after signing and receiving the product or receiving the product on behalf of the customer and the customer discovers that the product is damaged, such as wrong quantity, information, product model; The goods are not intact, have no labels, have lost the seal … and are still in the time of exchange as specified in (A. The time Products are exchanged / returned), the customer must immediately notify the sales staff. business of Bestcare.info.by:
1 – Call the phone number on the package
2 – Call the phone number when consulting order confirmation
3 – Send feedback to the email address: [email protected]
For immediate resolution and new product delivery to customers
2 . Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
1.If you are approved
Refunds if you paid the delivery unit:
- Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Ship a new product if you paid the delivery unit:
- If you want to send a replacement product, staff will return to the replacement product as soon as your request has been approved. And you will not have to pay extra cost when receiving new products
Shipping new products if you have not paid the delivery unit:
- If you want to send a replacement product, staff will return to the replacement product as soon as your request has been approved. and upon receiving and inspecting the product from the shipper you will pay the shipper directly
2. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]