Overview
1: Shipping
- We ship your package safely and reliably with reputable shipping companies.
2: Shipping cost
- Free delivery – Costs are shown on the checkout page
- All prices and quantities are listed on the checkout page. We do not charge any membership fees.
3.Delivery time
- Order Processing Time: 0 – 2 days (Monday – Friday)
- Delivery Time: 4 – 8 days (Monday – Friday)
- Basic express shipping 4 – 10 days – All orders are typically delivered to customers within 4 to 10 business days (excluding holidays and weekends), depending on the customer’s delivery location.
4. The operating process
The delivery staff will contact you before making the delivery to ensure that the delivery is as convenient as possible.
If you are not at home during the delivery time, the delivery unit can do 2 things:
- 1: The delivery company may try to deliver your package on the next working day
- 2: The delivery facility may try to deliver the package to your neighbor and will let you know. If you do not receive the package at the time of packaging, the package will be returned to the sender.
In both cases, we make every effort to deliver your product as soon as possible.
5: Change of address:
- We cannot change the delivery address once it is in transit.
6: Wrong address:
- If you provide an incorrect address when checking out and our product is returned to us, you will be responsible for all shipping costs to resend the product.
7. Order not arrived
- If the delivery time is more than 10 days from the date of order and you still have not received the product, please contact us via email: [email protected] to continue processing. We will resend a new order to you as soon as possible
CONTACT US WHEN YOU NEED SUPPORT
- Bestcare office – 5th floor – apartment building, Phu Gia Hung, alley 730, 126 Le Duc Tho Street, Ward 15, Go Vap District, Ho Chi Minh City 70000 Viet Nam
- Tel: +84906604475 – (9:00 – 17:00 GMT+7 MONDAY – FRIDAY)
- Email: [email protected] – (24/7)